FAQ & Guides
Frequently asked questions
How long does delivery take?
Orders are dispatched from our facility in Sofia, Bulgaria and typically arrive within 12–21 business days. This is an estimate — exact delivery times can vary depending on the product and your location within the EU.
How much is shipping?
Shipping within the European Union is a flat €19.99, and free on orders of €200 or more. Deliveries outside the European Union are a flat €35.99. The exact amount is shown at checkout before you pay.
How do I return something?
Email contact@geareurope.com within 14 days of receiving your order. We’ll send you the return address and step-by-step instructions.
When do I get my refund?
Refunds are issued within 14 days of us receiving your returned item, back to your original payment method.
How do I track my order?
Once your order ships, you’ll receive an email from us with your tracking information.
Which countries do you ship to?
We ship to every country in the European Union, and to most destinations worldwide. Enter your address at checkout to see the rate that applies.
How can I pay?
You can pay using any of the payment methods shown at checkout.
Who operates GearEurope?
GearEurope is operated by Sharkskin Europe Ltd, registered in Bulgaria. See our About page for more.